His father built the business from scratch, but its future is now under threat. Thirty-year-old Fouad is preparing to take over Pizza GoGo, the UK's biggest home-grown pizza takeaway and delivery chain. In the first of the new series, Fouad Haghighat goes undercover in his dad's pizza delivery company to discover some shocking health and safety breaches, but also some inspirational workers. #22 - Pizza GoGo Season 4 - Episode 1 - Aired She discovers one home is in need of urgent refurbishment she breaks down when she hears how her staff struggle to survive on their low wages and she's upset to discover overstretched night shift staff unable to respond immediately to residents' calls for help.īut Pam's also inspired by dedicated employees, some of whom choose to work on their days off in order to spend more time with residents. They now care for more than 10,000 people across 241 UK care homes, and the woman in charge of the day-to-day running of the company is Pam.Įx-nurse Pam finds going back to the floor tougher than she imagined. HC-One stepped in and took over a third of the homes. In 2011, scandal-hit Southern Cross - then Britain's biggest care home operator - collapsed under £50 million of debt. The private care home industry has been plagued with problems. Pam Finnis, managing director of one of Britain's biggest care home firms, goes undercover to investigate standards of care. #12 - HC-One Season 4 - Episode 5 - Aired There's a mountain to climb to gain back the respect of customers and staff will Kevin's spell undercover go any way to turning the business around? Watch Now: Amazon Undercover Kevin sees for himself what his employees have to put up with, working a spell on the busy customer service team. After all the bad press, Kevin admits that because `the company made me everything that I am today, when people criticise the hard work our employees put in - it hurts.' A local lad done good, 45-year-old Kevin grew up in Yorkshire and started his career in 1984, shovelling coal at the plant. Kevin McCullough is responsible for over 8000 npower employees. But earlier this year, Which? magazine reported that just 27% of the company's customers said they were satisfied with the service. Npower is capable of generating up to 15% of the UK's power at any one time. #6 - Kevin McCullough, npower Season 3 - Episode 5 - Aired Ĭhief Operating Officer Kevin McCullough goes undercover at npower, one of the UK's top utility companies. Geoff is shocked by how much pressure his new staff are under, and amazed by the personal sacrifices the security officers make.Īfter witnessing the violence his officers tackle and the racial abuse they endure, Geoff's forced to consider whether Securitas has more to worry about than just the bottom line. So Geoff's gone undercover to find out if his new officers are of the high caliber the customers expect. Securitas's global profits are down by a staggering £65 million and he's now responsible for 12,000 officers that the company didn't originally recruit. Private security company boss Geoff Zeidler of Securitas spearheaded a risky takeover of two rival firms just as the worldwide recession took hold. #4 - Securitas Season 5 - Episode 2 - Aired Īfter years in the boardroom, Geoff Zeidler of Securitas goes undercover, to be blown away by the sacrifices his security officers make and the violence and racial abuse they encounter through just doing their job.
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